Support

Write to [email protected]. In the app you can also use Settings → Help us improve: you see the message before sending, and technical details are added only if you tick them. Please do not send lab results or other health documents.

Moving to a new phone

Settings → Backup and export → create a backup (with a passphrase, recommended), save it in Files or another place you trust, then on the new phone choose “I have a backup from another device” on the welcome screen.

Pro and purchases

• Restore Pro on a new phone or after reinstalling: Settings → TRT Buddy Pro → Restore purchases.
• Promo code: Settings → TRT Buddy Pro → Redeem code.
• Cancel a subscription: your App Store or Google Play account settings (Settings → TRT Buddy Pro → Manage subscription).
• If we need to find your purchase, copy your Support ID from Settings → Help and information → Support ID and include it in your email. Reinstalling the app creates a new Support ID.

Reminders do not appear

Check that notifications are allowed for TRT Buddy in the phone settings and that Focus / Do Not Disturb does not silence them. The app explains the limits of your system in Settings → Help and information.

Deleting data

See Delete data.